Refund & Returns Policy

Effective Date: 25th February 2026

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The Glass Printery produces custom-printed drinkware made to order. As such, we do not offer refunds or returns for a change of mind.

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Custom Printed Products

All products are manufactured to customer specifications, including logo placement, colour selection and quantities. Once production has commenced, orders cannot be cancelled.

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Because items are customised, they cannot be returned for resale.

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Faulty or Defective Goods

If goods are faulty, damaged or defective, please notify us in writing within 7 days of receipt.

We may request:

• Photographic evidence

• Batch details

• Return of samples for inspection
   

If a manufacturing fault is confirmed, we will, at our discretion:

• Replace the affected goods, or

• Provide a remedy in accordance with New Zealand consumer law
   

Breakages in Transit

Any breakages during delivery must be reported within 48 hours of receipt and include photographic evidence of both the product and packaging.
 

Consumer Guarantees Act

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 where it applies.
 

For business-to-business transactions, where permitted by law, the provisions of the Consumer Guarantees Act are contracted out.
 

Contact Us

The Glass Printery
30C Victoria Street
Cambridge 3434
New Zealand
info@theglassprintery.com
+64 7 823 0256