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The Glass Printery

Privacy Policy

Effective Date: 25 February 2026


The Glass Printery (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

  • First and last name

  • Company name

  • Email address

  • Phone number

  • Project details submitted through our enquiry form

  • Artwork files or documents you provide
     

Information Collected Automatically:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referral source
     

This information may be collected using cookies and analytics tools.
 
We only collect information necessary to provide our services and operate our business.
 
2. How We Collect Information
 
We collect personal information when you:

  • Submit a contact or quote form

  • Contact us by email or phone

  • Upload artwork or files for quoting or production

  • Subscribe to marketing communications (if applicable)

  • Interact with our website
     

Our website is hosted on Wix.com Ltd, which provides hosting infrastructure and security services. Wix may store data on secure servers located outside New Zealand.
 
We also use Google services and embedded tools which may collect data as described in their own privacy policies.
 
3. How We Use Your Information
 
We use personal information to:

  • Respond to enquiries and provide quotes

  • Process and manage print orders

  • Communicate about production timelines and delivery

  • Improve our website and services

  • Send marketing communications where consent has been provided

  • Maintain internal business and accounting records

  • Comply with legal obligations
     

We do not sell, rent or trade your personal information.
 
4. Cookies and Analytics
 
Our website uses cookies and similar tracking technologies to improve functionality and analyse website traffic.
 
We use Google Analytics to collect aggregated data about how visitors use our website. This may include:
 

  • Pages viewed

  • Time spent on site

  • Device and browser type

  • Approximate geographic location
     

This data does not personally identify individual users.
 
Google may process information on servers located outside New Zealand. You can learn more about how Google handles data in Google’s Privacy Policy.
 
You may disable cookies through your browser settings; however, this may affect website functionality.
 
By continuing to use our website, you consent to our use of cookies as described in this policy.
 
5. Google Services and Embedded Content
 
Our website may use or display services provided by Google, including:
 

  • Google Analytics

  • Google Search Console

  • Google Business Profile

  • Google Maps

  • Google Reviews
     

These services may collect data in accordance with Google’s own privacy policies. We encourage you to review those policies if you have concerns about how your data is handled.
 
6. Email Marketing

If you subscribe to receive marketing communications from us, we may collect your name, email address and company name.

Marketing emails may be sent using a trusted third-party email marketing platform.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will only send marketing communications where we have consent or a lawful basis to do so.

7. Disclosure to Third Parties
We may share personal information with trusted third-party service providers who assist in operating our business, including:

  • Wix (website hosting)

  • Google (analytics and related services)

  • Email marketing platforms

  • Courier and freight providers

  • Professional advisers (where required)
     

These providers are required to handle your information securely and only for authorised purposes.
 
We may also disclose information if required to do so by law.
 
8. Data Storage and Security
 
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
 
Information submitted through our website is stored securely via Wix’s infrastructure and/or our internal systems.
 
While we implement appropriate safeguards, no method of electronic transmission or storage is completely secure.
 
9. International Data Transfers
 
Some service providers we use (including Wix and Google) may store or process data on servers located outside New Zealand.
 
By using our website, you acknowledge that your information may be transferred internationally in accordance with applicable privacy laws.
 
10. Access, Correction and Deletion
 
Under the New Zealand Privacy Act 2020, you have the right to:
 

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of your personal information, subject to legal or record-keeping obligations
     

To make a request, please contact us using the details below.
 
If you are not satisfied with our response, you have the right to contact the Office of the New Zealand Privacy Commissioner.
 
11. Contact Us
 
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
 
The Glass Printery
Email: info@theglassprintery.com
Phone: +64 7 823 0256
30C Victoria Street, Cambridge 3434, New Zealand
 
12. Updates to This Policy
 
We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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